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Support Center
Frequently Asked Questions
12 questions shown
How do I create an account?
To create an account, visit our signup page and provide your email address, create a password, and verify your email. You'll then be guided through the profile completion process.
- account
- signup
- registration
What information do I need to complete my profile?
You'll need your personal information, teaching credentials, certifications, preferred subjects and grade levels, availability schedule, and required documents like resume and ID.
- profile
- documents
- credentials
How do I reset my password?
Click the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email to create a new password.
- password
- security
- login
What is the background check process?
The background check involves providing personal information, uploading a government-issued ID, and authorizing the check. Results are usually 3–5 business days, though some take longer.
- background-check
- verification
- security
Is a background check required?
Yes, background checks are mandatory for all substitute teachers to ensure student safety and comply with school district requirements.
- background-check
- requirements
- mandatory
How do I find and apply for jobs?
Browse available job listings in your dashboard, filter by location and subject, review details, and click "Apply" to submit your application.
- jobs
- applications
- search
What happens after I accept a job?
You'll receive confirmation details, school information, and assignment specifics. Make sure to arrive early and bring any required materials.
- assignments
- confirmation
- preparation
Can I cancel an accepted assignment?
Cancellations should be avoided as they may affect your rating. If absolutely necessary, contact support immediately with a valid reason.
- cancellation
- policy
- rating
When do I get paid?
Pay arrives by direct deposit on EverTeach's payroll schedule. You'll receive payment for all completed assignments.
- payment
- schedule
- earnings
What payment methods are available?
Pay arrives by direct deposit. You enter your bank details with our payroll provider during onboarding, not in your EverTeach profile.
- payment
- methods
- direct-deposit
What if I have technical issues?
Try refreshing the page, clearing your browser cache, or using a different browser. If issues persist, contact our technical support team.
- technical
- troubleshooting
- browser
Is there a mobile app?
You can use EverTeach in your web browser on a phone or computer.
- mobile
- app
- browser