Frequently Asked Questions

Try clearing your browser cache and cookies, disable browser extensions (especially ad blockers), try logging in using an incognito/private window, or try a different browser. If the problem persists, contact support with details about your browser and any error messages.

• login
• browser
• troubleshooting

This can happen if you are not logged in or your session expired. After verifying your email, log in again with your credentials. Sessions typically last 30 minutes of inactivity.

• session
• verification
• timeout

Make sure you are clicking the most recent verification link sent to your email. If you requested multiple verification emails, only the latest link will work. If the link expired, use the 'Resend verification email' option on the login page.

• verification
• email
• token

Check your spam or junk folder, make sure you entered your email address correctly, wait a few minutes and try resending the verification email. If you still don't receive it, contact support.

• email
• verification
• spam

For your security, always use the HTTPS version of the site. If you see this warning, let support know so we can resolve it. Our site should always use HTTPS for secure connections.

• https
• security
• ssl

Try clearing your browser cache and cookies, disable browser extensions, and try using an incognito/private window. If the issue persists, contact support with details about your browser and any error messages.

• dashboard
• loading
• browser

After logging into your school dashboard, click on 'Post Job' and fill out the job details including date, time, subject, grade level, and pay rate. Once posted, qualified substitutes will be able to see and apply for the position.

• job posting
• school
• dashboard

Our platform automatically matches your job postings with qualified substitutes based on their preferences, availability, and qualifications. You can also browse available substitutes in your area through the dashboard.

• matching
• substitutes
• qualifications

Click the 'Get Started' button on our homepage and select 'I'm a Substitute Teacher'. Complete the registration form, upload required documents, and complete the background check process. Once approved, you can start browsing and applying for jobs.

• registration
• substitute
• background check

All substitute teachers must complete a comprehensive background check including criminal history, education verification, and reference checks. This process usually takes 3–5 business days, though some take longer and is required before you can accept job assignments.

• background check
• verification
• requirements

EverTeach is your employer, so you are paid through EverTeach payroll, not by the school. Pay periods run two weeks at a time, Saturday through Friday, and each period is currently paid on a Thursday about two weeks after it ends, by direct deposit set up in OnPay. Your Payments screen shows each day you worked and its status.

• payment
• direct deposit
• payday

Pay arrives on the payday for your pay period, currently a Thursday about two weeks after the period ends, not right after the job, so a recent job may not be due yet. Your Payments screen shows each day you worked and its status. Your bank details are kept in OnPay, not in your EverTeach profile, so update them there if they changed, and OnPay sets the final deposit date if a payday falls on a bank holiday. If a payday has passed and something still looks wrong, contact Support with the date, the school and what you expected.

• payment delay
• direct deposit
• payday

If a school cancels an assignment you accepted inside the late-cancellation window (currently less than 12 hours before the start time, as set when you accepted), you are still paid for a full day. If the school cancels earlier than that, the assignment is released with no pay for it, and you are free to accept other work.

• cancellation
• school cancels
• pay