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How and when you get paid

Essential
6 min

You worked three days last week and want to know when the money arrives.

A short video for this is in production

The written walkthrough below is complete and current — it is the same steps the video will show.

Short clips for this

These short clips are in production — the written steps below cover the same actions today.

See your earnings and when you'll be paid

Coming soon
By the end you can
  • Read your payments screen and know what each status means
  • Know which of your actions actually triggers payment
  • Raise a pay question with the information that gets it resolved in one round

Walkthrough

1
Open Payments
Sidebar → Payments

Every worked assignment with its amount, method and status. Filter by date range, status or payment method.

Take me there
2
Learn the four statuses

Pending is recorded but not yet released. Processing is on its way. Completed has been paid. Failed needs your attention — usually a payment detail that needs correcting.

3
Know what triggers payment

A day becomes payable once it is worked and closed out — your check-in and check-out are the record. A day that was never checked out sits unpaid until someone chases it.

4
Keep your payment details current
Sidebar → Profile

A stale payment detail is a common cause of a failed payment.

Take me there
5
If something looks wrong, raise it with specifics
Sidebar → Support

Date, school, and what you expected versus what you see. That is usually enough to resolve it without a second exchange.

Take me there
Worth knowing
  • Check your payments screen weekly rather than monthly. Discrepancies are easier to resolve while fresh.
What goes wrong
  • Assuming a missing payment is an error. Check first whether the day was closed out and whether it is still inside the normal processing window.
Next: Get requested by name
Related
Your assignment day
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