When you cannot make it
You are ill at 5:40am and you are due at a school at 7:30am.
By the end you can
- Know exactly when a cancellation is free and when it is late
- Release an assignment the fastest way available
- Know why a no-show is treated far more seriously than a cancellation
Walkthrough
Know the windows
Free to cancel within 1 hour of accepting, or any time until 60 minutes before your start time (the exact minutes may be adjusted by EverTeach; the app always shows the current rule when you cancel). Outside that window it is still allowed — you can always cancel right in the app — it is just a late cancel, and you should also call EverTeach so the school knows as soon as possible.
Cancel on the assignment itself
Open the assignment in My Schedule and release it there, so the school is notified automatically. If it is a late cancel, the app will ask you to confirm and remind you to call.
Take me thereA late cancel is never a fine
You will never be charged or docked pay for cancelling. A late cancel can mean that week's completion bonus does not apply, if you were on track for one. If it happens twice within 30 days, someone from EverTeach will call you to check in — a conversation, not a penalty — because we'd rather understand what's going on than guess.
If it is same-morning, contact support directly as well
Same-morning coverage is worked by a human. Use support so someone is actively re-covering the classroom.
Take me thereWorth knowing
- If you are unwell the night before, say so the night before. Nobody is annoyed by early notice.
What goes wrong
- Not showing up without telling anyone. A class goes unsupervised — this is the one thing that ends placements with a district, and it is handled separately from a cancellation.
- Telling the teacher but not the platform. The school office and our desk both need to know.
A short video for this is in production
The written walkthrough below is complete and current — it is the same steps the video will show.
Short clips for this
These short clips are in production — the written steps below cover the same actions today.
Cancel an assignment you can't make