A valid government photo ID is the one document that ties your background check, your credential and your I-9 to you. We need a clear image of the front of a driver’s license or state ID, or the photo page of a passport. It must be current — an expired ID cannot be accepted.
Driver’s license (front)
State-issued ID card (front)
Passport (photo page)
Your photo and full name
Date of birth
The expiration date — the ID must not be expired
All four corners of the card or page, in focus, no glare over the text
A Social Security card, birth certificate, or insurance card
A photo of the back of the card only
An expired ID
A driver’s license, a state-issued non-driver ID or a passport. If your only ID is expired, renew it first — the DMV or passport receipt is not a substitute.
Lay the card flat on a plain surface in good light, hold the phone directly above it, and make sure all four corners are in the frame with no glare over the text or the photo. Check the expiration date is readable before you upload.
A generic card layout. Real cards differ by state; the numbered details are what must be readable.
Sign in, open Onboarding → Background Check, and go to the Document Upload step. In New Jersey the Schedule Fingerprinting step before it asks two quick questions that decide whether you need a new appointment, an archive request or a transfer — answer those first.
Each of the three cards — Government ID, Background Check, Clearance transfer / archive proof — lists what we accept and what does not belong there. The transfer card only appears when your answers say you need it.
Click Upload Document and pick a PDF, JPG or PNG under 5 MB. For your government ID you can also type its issue and expiration dates — optional, but it saves our team reading them off the scan.
Your file opens next to the checklist for that card. Confirm every line, then click “Yes, this is my …” — or replace the file if it is the wrong one. This is the moment to catch a TB result or a certificate that ended up in the wrong step.
Once the required documents are uploaded the check goes to our team. A rejected document comes back on the same card with the reason and an “Upload again” button, plus an email and an in-app message.
No. The front is enough for this step. (The I-9 step later may ask for different documents — follow its own list.)
Yes. It is stored encrypted, only our reviewing admins can open it, and it is shown through a secure viewer rather than downloaded to anyone’s computer.